Great customer service shouldn’t stop when you press the hold button.

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listen to this On Hold Message sample to hear how we help veterinary hospitals like yours.

 

What does on hold messaging do for your business?

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Improves Customer Service

 Make hold times seem shorter and prevent hang-ups.

 
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Enhances your brand equity

Appear more professional and feel more trustworthy.

 
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Increases retention and Sales

 Deliver subtle messages and earn more business.

 
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First Impressions

73% of callers will not do business with a company again if their first call isn't handled satisfactorily.

Hold Happens

70% of callers are put on hold for more than 50% of their calls.

Silence is Bad

With silence on hold, 90% hang up within 40 seconds.

Calls are Important

40% of callers are dissatisfied with the way their calls are handled by businesses

Preferred Method

Over 85% of callers prefer on hold messages over silence.
 

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Online Management is Simple

DECIDE ON MESSAGING.

What do I say? That’s one of the biggest questions we get. An advantage of our system is you can select from hundreds of pre-written and semi-custom scripts and your own personal library of custom scripts. We find that educational type messaging is most effective, yet you can still insert subtle sales cues that get callers to call more frequently. Plus, we will send you suggestions every month. So keeping your messaging fresh is super easy. All of this allows you to update your messaging in about 10 minutes.

Select the Music.

We have a wide variety of music to choose for your On Hold Messaging. Which allows you to set the mood for the call once you come to the line. Plus it makes for a more pleasant experience. With 400+ choices, you can definitely find the right choice to meet your needs.

Choose Your Voices.

The person behind the mic is the image of your hospital that people “see” over the phone. Which is why it is important to have a great and wide voice selection. Our voice selections are great and having it all right in front of you makes it easy to select the voice or voices to represent your practice. And help your caller to identify as someone you can help.

Submit your new on hold messaging!

Once you click the submit button, we go to work and offer one of the fastest turnaround times in the industry.

Our average is one business day, but many times get this done even faster than that. Which means you don’t have to wait long at all to deliver fresh messaging to your callers. Of course, you can also schedule your messaging for future dates, if you’re more organized than most and operate from a strict schedule.

 
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Clearonhold works with virtually any business phone system.

Whether you have a traditional PABX or VOIP, we can most likely serve your business. If you have a technical question, feel free to ask. We have both the technology and knowledge to get On Hold Messages playing on virtually any business phone system.

And the best part is: if you start our services and decide to upgrade your phone system, there’s no extra cost for us to swap your equipment and get exactly what you need to deliver your On Hold Messages.

 

Getting Started is Easy!

Call 888.465.3661 to speak with us.