Firehouse Subs On Hold Message Sample
Click the play button to hear a sample of what your customers could hear while on hold
Hold Happens
Like it or not, sometimes placing callers on hold is necessary. And since nobody likes to wait on hold, and since it poses an opportunity for customers to seek out a competitor, that moment is one that needs to be addressed.
Take a second and use the calculator below to think about the hold times at your business
That’s a lot of Opportunities! Are you Wasting Them?
WASTE THE OPPORTUNITY
when you . . .
OR
WIN THE OPPORTUNITY!
when you . . .
Torture clients with ENDLESS BEEPS
Ignore pesky customers in SILENCE
Bore callers with “BUILT IN” MUSIC
Offend everyone with THE RADIO!
INFORM CALLERS about upcoming events
MAKE CALLERS FEEL APPRECIATED for calling you
CREATE A POSITIVE & PROFESSIONAL company image
EDUCATE CUSTOMERS about newest offerings and add on products
Every single one of those customers is an opportunity for money in your pocket!
Does the experience calling your business invite them to stay on the line? Or does it pose an excuse for them to call a competitor?
Are you taking advantage of that opportunity to up-sell and make more money?