On-hold marketing makes a customer's time on hold seem shorter. It's impossible to help a customer who has already hung up!
Our professionally-written scripts clearly and persuasively deliver your message and reinforce the image you want your customers to see.
The best on-hold messages give customers important information. Share special offers, new products, changes in policy, etc.
Access your own personal library of custom scripts carefully crafted for your business by our trained professionals.
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The motivation to avoid silence on hold is pretty plain and straightforward – silence makes hold times seem unbearably long, it makes callers feel forgotten, and it hurts the professional image of your business. Using your on hold messages as a way to avoid silence is definitely a step forward – but how many businesses are using it as a customer service tool and a way to boost sales?
Discover five common misconceptions of on hold marketing and how they might be holding you back from adding value to hold time.
Adding a little humor to your on hold messaging can help lighten your caller’s mood and make a lasting impression. Discover three easy ways to turn hold time into laugh-worthy messages.
Is your on hold messaging ready for the holidays? Learn our top five strategies for creating a winning holiday on hold marketing campaign.